🔸 Too little or infrequent interactions
🔸 Customer Success Managers are ill-equipped to increase conversions retention or find cross-sell or upsell opportunities
The expectations of the customer success team is to manage our most valuable relationships day to day. Do they have the right mindset, consistent behavior plan and techniques to succeed?
Objectives of the Sandler Customer Success Program
Expand Accounts 🔸 Focus on Sales as an Extension of Service
The combination of the right mindset, training and coaching will help you move from Customer Service to Customer Success
Ready to chat? Find out if Sandler Training by Coffman Group is the right fit for you. Schedule a complimentary strategy session where we can discuss your challenges and uncover the right training strategy for you.