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Coffman Group, LLC. | sales.coffmangroup@sandler.com | 913-236-9055
 

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Sales to Customer Success

Increasing and expanding customer engagement

Free Customer Success Assessment

SaaS companies face two challenges achieving their Customer Success goals:

🔸 Too little or infrequent interactions

🔸 Customer Success Managers are ill-equipped to increase conversions retention or find cross-sell or upsell opportunities

CUSTOMER SUCCESS TRAINING DEVELOPMENT PROGRAM

The expectations of the customer success team is to manage our most valuable relationships day to day. Do they have the right mindset, consistent behavior plan and techniques to succeed?

Take a Complimentary Customer Success Assessment>>

 

Objectives of the Sandler Customer Success Program

  • Expand executive contacts and influencers within key accounts
  • Provide effective ways to build value throughout the lifecycle of an account including best practices for running QBRs
  • Build the mindset and confidence for developing relationships so the customer understands the value of working with the CSM
  • Understand how to deal more effectively with difficult customers to have an acceptable outcome

What Can SaaS Companies Do to Help Their Client Success Teams Succeed?

Expand Accounts 🔸 Focus on Sales as an Extension of Service

Do you foster an environment and culture where Customer Success Managers proactively look for new ways to help customers instead of selling?

The combination of the right mindset, training and coaching will help you move from Customer Service to Customer Success

A Complimentary 15-minute Session

Ready to chat? Find out if Sandler Training by Coffman Group is the right fit for you. Schedule a complimentary strategy session where we can discuss your challenges and uncover the right training strategy for you.