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Coffman Group, LLC. | | Kansas City and San Diego

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Inside Sales &
Customer Service

You're selling—whether you realize it or not.


Customer Care Program

All Customer Care registrants will receive: 12 week program & Sandler Online Customer Care Course with Sandler Resource for Sales

Wednesdays 12:30 - 1:30 PM (CST) | May 8, 2024 - August 7, 2024

  • Week 1 - “Understanding Our DISC"
  • Week 2 - "Understanding Our Customer’s DISC"
  • Week 3 – “On the Front-line & Effective Communication”
  • Week 4 – “Breaking Through Your Comfort Zone”
  • Week 5 – “Upfront Contracts”
  • Week 6 – “Questioning Techniques”
  • Week 7 - "Uncovering Our Customer’s PAIN"
  • Week 8 – “Up-Selling & Cross-Selling/Client Development through Sales”
  • Week 9 – "Telephone & Email Communication"
  • Week 10 – “Transactional Analysis”
  • Week 11 – “Dealing with Difficult People”
  • Week 12 – “Formula for Success & Client Development through Sales”

Enrollment is Now Available!

Submit the form and a member of our team will be in contact soon.

Elevate your brand reputation and boost sales.

  • Do you have to deal with prospects or customers who are confused, frustrated, or upset?
  • Are you expected to defuse emotionally charged encounters?
  • Do you frequently have to interpret situations and solve problems… even when insufficient information is provided?

If you are a customer service or inside sales representative, the answer is “yes.” You have to do it every day. And, you’re expected to do it calmly and respectfully even when dealing with people who are anything but calm and respectful.

Are you wasting money by throwing your customers away?

Recurring revenues come from long-term relationships with your customers. Relationships built from a good foundation with open communication, mutual respect, and good intentions will weather almost any storm.


How confident are you today in your support team’s ability? Will they recognize and grow prospective business opportunities from inside their department?

Sandler has specific strategies and techniques that will enable you to effectively and efficiently deal with difficult people and situations, address customer needs, and solve problems with best-fit solutions while keeping your emotions in check and without in any way “manipulating” the customer.

Get measurable results.

When you become Sandler-certified, you have access to measurable results at every step of the training process. Your progress is documented from competent through proficient to sales mastery.

Experience today's top-performing
sales programs in person or online.